Returns & Exchanges Policy
Effective Date: September 12, 2026
Kaysa Skincare wants customers to be satisfied with their purchase. Because many of our products are skincare, beauty, and personal-use items, returns are accepted only under the conditions described below.
Return Eligibility
To be eligible for a return:
- You must contact Kaysa Skincare within 3 business days of receiving your order.
- The product must be new, unused, unopened, and in its original packaging.
- The product box and packaging must be in clean, presentable, and resalable condition.
- Any safety seal, protective covering, or manufacturer packaging must remain intact.
Products that have been opened, used, tested, damaged, altered, improperly stored, or removed from their original packaging are not eligible for return unless otherwise required by law.
Returns that do not meet these requirements may be refused.
Change-of-Mind Returns
If you change your mind about a purchase and the product otherwise meets our return requirements, you are responsible for the cost of shipping the product back to Kaysa Skincare.
Kaysa Skincare does not provide a prepaid return label for change-of-mind returns.
Original shipping charges are nonrefundable.
Once an eligible returned product has been received and inspected, the value of the returned product may be issued as either:
- A refund of the eligible product price, or
- Store credit
Shipping charges paid to send the original order to you are not refundable.
Return shipping costs paid by the customer are also not refundable.
Order Fulfillment Errors
If Kaysa Skincare made an error in fulfilling your order, such as sending the wrong product or incorrect quantity, please contact us within 3 business days of receiving the order.
If the return is required because of an error by Kaysa Skincare, we will provide appropriate return instructions and, when necessary, a prepaid return shipping label.
Once the issue has been verified, we will work with you to correct the order.
Damaged or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 3 business days of delivery.
We may ask you to provide:
- Your order information
- Photographs of the product
- Photographs of the product packaging
- Photographs of the shipping box or mailer
- Any other information reasonably necessary to review the issue
Please retain all packaging until the issue has been reviewed.
We may require photographs or other supporting information before approving a replacement, refund, store credit, or return.
Allergic Reactions or Sensitivities
Individual skin sensitivities and allergic reactions can vary.
Customers are responsible for reviewing ingredient lists, product labeling, warnings, contraindications, and manufacturer instructions before use.
If you experience irritation, an allergic reaction, or another unexpected reaction, discontinue use and seek appropriate medical advice when necessary.
Because opened or used personal-care products cannot be resold, an adverse reaction or sensitivity does not automatically make an opened or used product eligible for return, refund, exchange, or store credit unless otherwise required by law.
Please contact us if you believe there is a defect or other problem with the product itself.
Sealed and Unopened Condition
Products with broken safety seals, opened packaging, missing protective coverings, damaged tamper-evident features, or evidence of use are not considered new and unused.
Such products are not eligible for return unless the product arrived in that condition and the issue was reported to Kaysa Skincare within 3 business days of delivery.
Storage After Delivery
Customers are responsible for properly storing products after delivery in accordance with manufacturer instructions and reasonable product-care practices.
Products damaged or altered because of improper storage, excessive heat, freezing temperatures, moisture, sunlight, or other environmental conditions after delivery are not eligible for return, refund, exchange, or store credit.
Packaging and Product Variations
Manufacturers may occasionally update product packaging, labeling, color, texture, size, presentation, or other non-material product characteristics without notice.
Minor differences that do not affect the identity or intended use of the product are not considered order-fulfillment errors or product defects.
Shipping Conditions & Transit Times
Kaysa Skincare makes reasonable efforts to process and ship orders promptly.
Once an order has been accepted by the shipping carrier, the package is in the carrier’s possession and transit times are outside of our direct control.
Delivery estimates provided by USPS or another carrier are estimates unless the carrier specifically identifies the service as guaranteed.
Carrier delays may occur because of increased shipping volume, weather, holidays, transportation disruptions, staffing, regional delays, or other circumstances beyond Kaysa Skincare’s control.
Expedited Shipping
Selecting and paying for expedited shipping means that your order will be shipped using the faster carrier service selected at checkout or otherwise arranged for your order.
Expedited shipping does not guarantee delivery by a particular date unless the applicable shipping carrier expressly provides a guaranteed delivery commitment for that service.
Occasionally, an expedited shipment may take longer than the carrier’s customary or estimated transit time.
Once the package has been transferred to the carrier, Kaysa Skincare cannot control or accelerate the carrier’s movement of the package.
Shipping charges are generally nonrefundable for carrier delays that occur after the package has been accepted by the carrier, except where otherwise required by law or where the carrier provides a refund under its own service-guarantee policy.
Tracking Information
Customers receive the same carrier tracking information available to Kaysa Skincare.
Kaysa Skincare does not have access to additional real-time tracking details beyond the information provided through the carrier’s tracking system.
Tracking information may occasionally take time to update, and a package may continue moving through the carrier network even when no new tracking scan is displayed.
Delayed or Stalled Tracking
If tracking has not updated for several days, this does not necessarily mean the package is lost.
We recommend allowing reasonable additional transit time, particularly during holidays, severe weather, high-volume shipping periods, or other known carrier disruptions.
If a shipment appears significantly delayed, customers may contact the carrier directly using the tracking number provided.
Kaysa Skincare will provide reasonable assistance when appropriate, but we cannot guarantee that the carrier will provide additional information beyond what is visible through its tracking system.
Lost Packages
A package will not be considered lost solely because it has exceeded the carrier’s estimated delivery date.
If the carrier confirms that a shipment has been lost, or if the package remains undelivered beyond a reasonable period, please contact Kaysa Skincare so that we can review the shipment and determine what options may be available.
Any replacement, refund, carrier claim, or other resolution may depend on the circumstances of the shipment and the carrier’s applicable policies.
Delivery Estimates
Any delivery date or transit time displayed on the website, provided at checkout, included in an order confirmation, or communicated by a carrier should be considered an estimate unless expressly stated otherwise.
Customers who need an order by a specific date are encouraged to order well in advance, as Kaysa Skincare cannot guarantee carrier transit times.
Weekends, Holidays & Processing Time
Order-processing time and carrier transit time are separate.
Business days generally do not include weekends or federal holidays.
Orders placed outside normal business hours, on weekends, or on holidays may begin processing on the next business day.
Carrier transit estimates generally begin after the carrier has accepted the shipment, not when the order is placed.
Packages Marked Delivered
Once a shipping carrier marks a package as delivered to the address provided by the customer, Kaysa Skincare is not responsible for loss, theft, or misplacement occurring after delivery.
Customers should contact the carrier promptly regarding packages that are marked delivered but cannot be located.
Kaysa Skincare will provide reasonable assistance with available shipment or carrier documentation when appropriate.
Undeliverable, Refused, or Unclaimed Packages
Customers are responsible for providing a complete and accurate shipping address.
Orders returned because of an incorrect or incomplete address, refusal of delivery, failure to retrieve a package, or another customer-related delivery issue may be subject to additional shipping charges.
Original shipping charges are nonrefundable.
If a returned package contains an eligible product in new, unused, unopened, and resalable condition, any approved refund or store credit will generally be limited to the eligible product value, less any nonrefundable shipping charges or other applicable delivery costs.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
Kaysa Skincare is not responsible for delays, delivery failures, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.
If you notice an address error before your order ships, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.
Return Authorization
Please contact Kaysa Skincare before sending any product back.
Products returned without prior authorization may be refused or returned to the sender.
Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.
Refunds and Store Credit
Approved refunds or store credits are issued only after the returned product has been received and inspected.
Refunds and store credits apply only to the eligible product purchase price.
Unless the return resulted from an order-fulfillment error by Kaysa Skincare, the following are nonrefundable:
- Original shipping charges
- Return shipping charges
- Expedited shipping charges, if applicable
- Customs, duties, or import fees
- Other shipping or delivery-related fees
Non-Returnable Items
The following items are not eligible for return:
- Opened products
- Used or tested products
- Products with broken or missing seals
- Products with damaged or missing packaging
- Products that are no longer in resalable condition
- Products returned outside the required return-request period
- Products that have been altered
- Products that have been improperly stored after delivery
- Items specifically identified as final sale or non-returnable
Additional products may be designated as final sale or non-returnable where stated on the product page or at the time of purchase.
Exchanges
If you would like a different product and your original product qualifies for return, please contact us within the required return period.
Depending on the circumstances, we may issue store credit or process the eligible return so that you may place a new order.
Any difference in product price or shipping cost will be the responsibility of the customer unless the exchange is necessary because of an order-fulfillment error by Kaysa Skincare.
Processing Time
Please allow a reasonable period after receipt and inspection of your returned item for any approved refund or store credit to be processed.
Consumer Rights
Nothing in this Returns & Exchanges Policy is intended to limit or waive any rights or remedies that cannot lawfully be limited or waived under applicable consumer-protection law.
Contact Us
To request a return or report an order issue, please contact:
Kaysa Beauty Inc.
Email: kaysaskincare@gmail.com
Phone: (866) 624-8033
Please include your name, order information, the product involved, and the reason for your request.