Frequently Asked Questions

Who is Kaysa Beauty?

Kaysa Beauty was launched in 2014 and is based in El Dorado Hills, California, just outside Sacramento.

The word “Kaysa” is Scandinavian-derived and means “pure.” Our goal is to offer carefully selected beauty and skincare products at competitive prices while providing responsive, personalized customer service.

We personally evaluate the products we choose to carry and focus on products we believe offer strong value and fit within the beauty and skincare categories represented on our site.

Our online store is designed to provide customers with a convenient and secure way to browse available products and learn more about them.

How long will it take to receive my order?

We make reasonable efforts to process and ship orders promptly after payment is received.

Once an order has been accepted by USPS or another shipping carrier, transit times are outside of our direct control. Delivery estimates provided by carriers are estimates unless the carrier specifically states that a service is guaranteed.

Tracking information will be provided when available. Customers receive the same carrier tracking information available to Kaysa Skincare.

Please allow additional transit time during holidays, severe weather, high-volume shipping periods, or other carrier disruptions.

For additional details, please review our Returns & Exchanges Policy.

Does expedited shipping guarantee a delivery date?

No. Selecting expedited shipping means your order will be sent using the faster carrier service selected or arranged for your order.

It does not guarantee delivery by a particular date unless the carrier specifically provides a guaranteed delivery commitment for that service.

Once a package has been accepted by the carrier, Kaysa Skincare cannot control or accelerate the carrier’s movement of the package.

Can I use PayPal?

Due to the nature of certain products we sell and the policies of some payment providers, PayPal is not currently available.

We presently accept approved payment methods communicated during the ordering process. Please contact us if you have questions regarding available payment options.

International customers may have additional payment options depending on location.

Do you ship outside the United States?

Yes, we may ship to international destinations where fulfillment is available and permitted.

International customers are responsible for complying with applicable import requirements in their destination country and for any customs duties, taxes, fees, or other charges imposed by local authorities.

Delivery times for international orders may vary significantly because of customs processing and local carrier conditions.

Do you ship to P.O. boxes?

Yes, many orders can be shipped to P.O. boxes when supported by the applicable carrier.

How do I know I am receiving an authentic product?

Kaysa Skincare sources the products we offer through suppliers and manufacturers we have selected for our business.

Product packaging, labeling, color, texture, or presentation may occasionally change when manufacturers update their packaging or production.

Minor packaging differences do not necessarily indicate that a product is inauthentic.

If you have questions about the product you received, please contact us before using it and we will be happy to review the available product and order information with you.

Why does my product packaging look different from the photo online?

Manufacturers occasionally update packaging, labeling, tube design, boxes, colors, or other cosmetic presentation without advance notice.

Website photographs are provided for general reference. The product you receive may therefore look slightly different from the photograph shown online while still being the same formulation and product.

Can I return a skincare or beauty product?

We accept eligible returns only when the product is new, unused, unopened, and in its original resalable packaging.

You must contact Kaysa Skincare within 3 business days of receiving your order to request a return.

Opened, used, tested, or damaged personal-care products generally cannot be returned.

Please review our full Returns & Exchanges Policy before returning any item.

Who pays return shipping?

If Kaysa Skincare made an order-fulfillment error, we will provide appropriate return instructions and, when necessary, a prepaid return label.

If you change your mind about an eligible product, you are responsible for the cost of returning it.

Original shipping charges and customer-paid return shipping charges are generally nonrefundable.

What if I have a reaction to a product?

Individual skin sensitivities and allergic reactions vary.

Always review the ingredient list, product labeling, warnings, contraindications, and manufacturer instructions before use.

If you experience significant irritation, an allergic reaction, or another unexpected reaction, discontinue use and seek appropriate medical advice when necessary.

Because opened or used personal-care products cannot be resold, an adverse reaction does not automatically make an opened or used product eligible for return, refund, exchange, or store credit unless otherwise required by law.

How should I store my products?

Follow the manufacturer’s storage instructions whenever provided.

As a general matter, beauty and skincare products should be protected from excessive heat, freezing temperatures, direct sunlight, moisture, and other conditions that may affect product quality.

Customers are responsible for proper storage after delivery.

What if my tracking has not updated?

Carrier tracking may occasionally go several days without a new scan even though the package is still moving through the carrier network.

Kaysa Skincare does not have access to additional real-time tracking details beyond the information provided through the carrier’s tracking system.

If a package appears significantly delayed, you may contact the carrier directly using the tracking number provided. We will also provide reasonable assistance when appropriate.

What if my package says “delivered” but I cannot find it?

If the carrier marks your package as delivered, first check around the delivery location, with household members, neighbors, building management, or other areas where a carrier may have safely left the package.

You may also contact the carrier using the tracking number provided.

Once a package has been marked delivered to the address supplied by the customer, Kaysa Skincare is not responsible for loss, theft, or misplacement occurring after delivery, although we will provide reasonable assistance with available shipping documentation.

What if I entered the wrong shipping address?

Please contact us as soon as possible if you discover an address error.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the carrier.

Customers are responsible for providing complete and accurate shipping information.

Are product results guaranteed?

No.

Individual results vary depending on the product, frequency of use, individual response, skin type, and other factors.

Product descriptions, reviews, testimonials, and photographs are provided for informational purposes and should not be interpreted as guarantees that every customer will experience the same results.

Is information on this website medical advice?

No.

Information on the Kaysa Skincare website is provided for general informational and educational purposes only and is not intended to provide medical diagnosis, prescribing, treatment recommendations, or individualized medical advice.

Questions about whether a particular ingredient, product, strength, or skincare regimen is appropriate for you should be discussed with an appropriate healthcare professional.

What should I do if my order arrives damaged or incorrect?

Please contact us within 3 business days of delivery.

Include your order information and photographs of the product, product packaging, and shipping materials when possible.

Please retain all packaging until the issue has been reviewed.

How can I contact Kaysa Skincare?

You can reach us at:

Kaysa Beauty Inc. 
Email: kaysaskincare@gmail.com
Phone: (866) 624-8033

That would give you a much more useful FAQ while also reinforcing the policies you just built rather than contradicting them.

One other small ADA item on this page: the current image alt text is “Handsome man with hand near the face.” If that image is only decorative, I’d mark it decorative rather than having a screen reader announce an irrelevant description.